Refund and Returns Policy

At MEFOY TECH SERVICES PRIVATE LIMITED, customer satisfaction is our top priority. Please read this policy carefully to understand how returns, refunds, cancellations, and exchanges are handled for purchases made through our website.

Step 1: Raise a Return / Replacement Request

If you receive an incorrect, defective, damaged, or mismatched product, you may request a return or replacement within 7 days of delivery.

To initiate a request, please contact our customer support team via our website or email with complete order details.

For damaged, missing, or incomplete items, the issue must be reported within 2 days of delivery.

Step 2: Review of Your Request

Our support team will review and verify your request.

Please allow up to 2 working days for validation and confirmation.

Step 3: Product Pickup

Once approved, we will arrange a reverse pickup through our courier partner.

Customers are not required to self-ship the product unless specifically instructed by our support team.

Step 4: Product Inspection & Resolution

After the returned product is received at our facility, it will undergo a quality inspection.

Based on the inspection outcome, one of the following will be processed, subject to eligibility and stock availability:

• Replacement
  
• Exchange
  
• Refund
  

Replacement & Exchange Policy

Once a replacement or exchange is approved:

• Pickup of the original product will be scheduled.
  
• After successful quality inspection, the replacement or exchanged item will be processed.
  
• If the original product is unavailable, you may choose:
  
  • A full refund, or
    
  • An exchange for a similar or equivalent product.
    

Replacement / Exchange Timeline

TAT: 3–5 Business Days

• Replacement items are dispatched within 2–3 business days after quality inspection.
  
• Delivery usually takes 3–5 business days from dispatch.
  

Returns / Replacements Will NOT Be Accepted If:

We reserve the right to reject any return or refund request if:

• The product shows signs of use, damage, or tampering.
  
• Original packaging, labels, or accessories are missing.
  
• The request is raised after 7 days of delivery.
  
• Damage or missing item complaints are raised after 2 days.
  
• The product is returned in a condition different from when received.
  

Order Cancellations

• Orders can be cancelled only before dispatch.
  
• Once the order has been shipped, cancellation requests will not be accepted.
  

Refund Process

For Prepaid Orders:
Refunds will be credited to the original payment method used during purchase.

Refund Timeline (TAT: 3–5 Business Days):

• Cancelled orders: Refund processed within 3–5 business days.
  
• Returned orders: Refund processed after pickup and successful inspection.
  

Partial Returns

For orders containing multiple items:

• Each item can be returned individually within 7 days, provided it meets the return eligibility conditions.
  

Contact Us

For any questions or assistance regarding returns, refunds, or cancellations, please contact us:

Email: support@mefoyonline.com
Phone: +91-7058248864

Address: Ground Floor, Shop No.10, Ganesh Prasad HSG Society, Dhankawadi, Pune – 411043

Company Name: MEFOY TECH SERVICES PRIVATE LIMITED